Consumer Rights Act 2015 Compliant

Return & Refund Policy

14-Day Right to Cancel Manufacturer Warranty & Repair Guarantee 5–7 Day Fast Refund Processing

1. 14-Day Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your purchase within 14 calendar days of receiving your goods, without giving any reason.

You then have an additional 14 days from notifying us to return the product to our designated UK warehouse.

2. Return Eligibility Criteria (Change of Mind)

To qualify for a full refund on unwanted items (change of mind):

  • The item must be unused, in pristine resellable condition, and in its original retail packaging.
  • All included accessories (chargers, UK 3-pin adapters, manuals, spare parts) must be present.
  • Hygiene-sensitive items (such as in-ear earbuds or personal wellness products) must have their security seals intact.

3. Faulty or Damaged Items (Consumer Rights Act 2015)

If your item arrives defective or develops an unexpected technical fault, you are entitled to full statutory protection under the Consumer Rights Act 2015:

Timeframe Your Statutory Entitlement Return Cost
First 30 Days Short-term right to reject for an immediate 100% refund or replacement. Free (Prepaid Royal Mail/DPD label provided by us)
30 Days to 6 Months Right to a free repair or like-for-like replacement. If repair fails, a full refund. Free (Covered by ClickAura)
Beyond 6 Months (Within Manufacturer Warranty) Covered under the Manufacturer's Warranty for repair or replacement assistance. Free (Covered under warranty terms)

4. Manufacturer Warranty & Repair Assistance

Products purchased on ClickAura.co.uk are covered by warranty as per the manufacturer's warranty. This warranty covers manufacturing defects, electrical failures, motor malfunctions, and component issues under normal household usage according to the manufacturer’s terms and guidelines.

🛡️ Replacement & Repair Guarantee: Complete replacement & repair guarantee. If a product develops a valid fault during its manufacturer warranty period, our Luton support team will arrange inspection and assist you with certified repair or replacement.

5. Return Postage Responsibility

  • Faulty, Damaged, or Incorrect Items: ClickAura covers 100% of return shipping costs. We will issue a digital, prepaid Royal Mail or DPD return label.
  • Unwanted Items (Change of Mind): The customer is responsible for return postage. We strongly recommend using a tracked service (such as Royal Mail Tracked 48) as we cannot be held responsible for lost parcels.

6. Step-by-Step Return Process

To initiate a return smoothly, please follow these four simple steps:

  • Step 1 — Submit Request: Email returns@clickaura.co.uk with your 6-digit order number (e.g., #CKA-10842) and reason for return.
  • Step 2 — Receive Return Authorisation: Our team will verify your request and email a Return Merchandise Authorisation (RMA) number along with our UK warehouse return address.
  • Step 3 — Package the Item: Securely repackage the product with all accessories and place the RMA reference inside the box.
  • Step 4 — Inspection & Resolution: Once received, our technical team inspects the unit within 48 hours and processes your repair, replacement, or refund.

7. Refund Timelines & Payment Method

Refunds are credited back to the original payment method (Visa, Mastercard, AMEX, PayPal, Apple Pay, Klarna, Clearpay) within 5 to 7 business days of our warehouse receiving and approving your return.

8. Non-Returnable & Excluded Items

The following cannot be accepted for refund unless verified as faulty upon arrival:

  • Gift cards and promotional vouchers.
  • Personal hygiene and care items where seals have been unsealed.
  • Products exhibiting physical damage caused by improper voltage, accidents, or misuse.